To achieve our ambitions, we share strong values, which guide our day-to-day plans and actions.
“Zero accident” is not an objective, not even a goal. It is a choice, our choice. It is true that we have a responsibility towards one another, but it is more than that. We value safety because we care about each other.
Excellence at heart
The world is what we want it to be. With this in mind, we always strive for the highest standards of quality in every last detail of everything we do, be it for our customers, for our colleagues, or for our community. We believe in a process of constant change and improvement to achieve excellence.
The utmost respect underpins our behavior, in all areas of the company. We are respectful towards our customers, by being pro-active, accountable, and honest; to our colleagues, by expressing gratitude and recognition; to our shareholders, by using the resources they put at our disposal efficiently; and to our environment, because we always remember that we borrow the Earth from our children.
True Customer Satisfaction
Employers do not pay the wages, customers do. The more we engage with our customers, the clearer their needs become, and the simpler it is to determine the changes we should be making. We will not stop improving until we have
100% customer satisfaction. We want the kind of satisfaction that means that our customers don’t just come back, and don’t simply recommend us, but that they insist that their friends do business with us.
Potential for Imagination
Imagination makes the world go round. It stimulates the desire for innovation, and gives rise to progress. We recognize this, and so we put our own imagination to work, generating inspirational ideas and products for our clients, and new and exciting ways to work. We inspire our customers and our people, reawaken the childhood dream that lies in all of us, and show the potential of a brighter future.
Collective Winning Spirit
Although we all like to win as individuals, we believe that true victory only becomes possible when we are a team, pooling our knowledge, resources and talents. We strive to be the best, and our desire to excel unites us and drives our innovation forwards, ensuring that we deliver the best customer experience on the market.
The Need for Simplicity
Our customers and our colleagues do not need us to add another layer of complexity to their daily lives. They want their interactions with us to be simple and easy. We know that it is hard to make things simple. This is why we make sure always to promote simplicity in everything we do, and transparency in everything we say.