Performance and customer benefits
To build lasting partnerships and ensure integrity, quality and innovation in the service of our customers.
Cromology manages its relationships with customers and suppliers with a focus on sustainability, integrity and quality. By developing innovative and responsible product ranges, the Group strengthens the trust of its stakeholders whilst meeting growing expectations regarding product safety and sustainability.
Objectives
Build long-term partnerships with customers and suppliers — To promote partnership in order to increase loyalty and long-term profitability.
Ensure the quality of products and services — Guarantee reliable products, available in sufficient quantities and within contractual deadlines.
Ensure the integrity and compliance of business practices — Fostering a culture that protects the interests of Cromology, its employees, business partners and customers.
Manufacture and distribute sustainable products — Ensure innovation by promoting the growth of sustainable products.
Initiatives
Supplier partnerships
The company manages its relationships with suppliers with a focus on risk management and the sustainability of the supply chain. Local suppliers are given priority. Strategic suppliers are assessed annually on their CSR commitments and may be subject to an on-site audit. The procurement processes are certified to ISO 9001, 14001 and 45001. Cromology has formalised its requirements in the form of a Partner Code of Conduct, which all suppliers are required to sign.
User health and safety
96 per cent of the Group’s paints are water-based, which minimises risks to users. Safety Data Sheets are systematically updated and made available. The R&D department manages a chemical substitution programme — replacing between 10 and 15 substances per year — to ensure paints are increasingly safe.
Integrity and compliance
Cromology promotes a corporate culture based on integrity, fairness and transparency. All compliance policies — anti-corruption, fair competition, whistleblowing, data protection and conflicts of interest — are approved by the Executive Committee in each country. An anonymous reporting platform is available to all stakeholders. Business conduct training is compulsory for all new employees.
Product and service quality
All manufacturing and logistics sites are ISO 9001 certified. Manufacturing rece s and quality management system procedures ensure that reproducible batches can be produced. Cromology monitors the OTIF indicator – on-time delivery in full – on a weekly basis, with plans for continuous improvement.
Key indicators for 2024
100%
of employees trained in the Group’s anti-corruption policy
>90%
OTIF indicator in 2024 (vs 81% in 2023)
85%
volume of purchases covered by the Supplier Code of Conduct
96%
of the Group’s paints are water-based
