Tollens and Zolpan, French Leaders in Service Quality 2017
Capital, French leading economic magazine, has published the first edition of its ranking of the Best Retailers, in any sector.
Tollens et Zolpan are among companies receiving the 2017 label « Leader in Service ». The two distribution networks are recognized in the category « Home Furnishing / Flooring & Walls Coverings», grabbing respectively the first place (with a grade of 7.70 out of 10) and the second one (7.64/10).
This rank is a recognition of the involvement and mobilization of Cromology employees to provide an exemplary service to professional and private clients.
This ranking draws upon results from an anonymous and independent online survey done by an invited panel of 20 000 people to rate the service quality of their preferred brands driven by three criteria: customer focus, expertise of the professional and willingness of clients to recommend the brand.